Why Us?
Top reasons people don’t hire lawyers:
- Too expensive
- Unclear about what they do
- Not upfront about fees
- Unwilling to account for their costs
What we do about it:
- Offer value-based billing that focuses not on the time we put into a matter but on the value to the client
- Hold fee agreement meetings to lay out the tasks and projected costs
- Provide flat fees whenever possible
- Make detailed notations whenever we are working on a file and maintain monthly bills that we will gladly review with clients
Common complaints when working with lawyers:
- Poor communication
- Vague, confusing, and incomplete bills
What we do about it:
- Guarantee a response within 24 hours.
- Offer value-based billing that solves the problem before it happens. When we are unable to provide a flat fee, we present detailed billing records for review with the client.
